Shipping, Returns, & Damage
We ship within 24 hours Monday through Friday, excluding holidays. If we cannot ship within these times, we will contact you using the information you have provided. Most shipping is done using UPS Ground Service.
FREE CONTINENTAL US SHIPPING (LOWER 48 states)
Free shipping applies to the continental US (lower 48 states). Free shipping will either be by USPS Priority Mail or UPS Ground and determined by Optimal Harmony according to cost and efficiency. Where practical UPS Ground will be the preferred shipment method. See the section below, SHIPPING TIME, for a list of shipping time frames depending on the destination state. All time frames are the number of business days expected, not calendar days. Optimal Harmony is not responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error or mechanical failure. If Express shipping is needed, please contact us to make arrangements.
ALASKA, HAWAII, AND PUERTO RICO SHIPPING
Shipping to Alaska, Hawaii, and Puerto Rico requires extra shipping costs. Contact your sales representative to make arrangements.
Listing is by state under the service. Number of days is business days not calendar days.
UNITED STATES POSTAL SERVICE (USPS)
USPS Priority Mail – 2 to 3 day
- All US states and Puerto Rico
UNITED PARCEL SERVICE (UPS)
UPS Ground – 1-2 day
- Southern California
- Southern Nevada
- New Mexico
UPS Ground – 3 day
- Northern California
- Northern Nevada
- North Dakota
- South Dakota
UPS Ground – 4 day
UPS Ground – 5 day
- North Carolina
- New Hampshire
- New Jersey
- New York
- Puerto Rico
- Rhode Island
- South Carolina
- West Virginia
International customers must use a forwarding company. We will ship free to any forwarding company.
Any delivery problems arising from the address provided by the customer are the sole responsibility of the customer. Any fees incurred will also be the responsibility of the customer and will be paid for by the customer. Please do not send to an address where the delivery may be refused.
We do not accept returns on any opened products once the customer has taken possession of the products. Returns on unopened products may be authorized, please call or email to make arrangements.
Customers who refuse to accept a package or have a package returned once it has shipped but before they take possession of the package will be responsible for the original shipping costs plus any return shipping costs. Free shipping does NOT apply under these circumstances.
Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods. We will replace defective products at no cost to the consumer. If a package is damaged during shipment, we will replace your order, and deal with the shipper for a refund.
We will not accept claims for damages that have not been timely reported within 72 hours of your receiving them.